Operator Application

The operator application makes answering the customers of your organization easier for both the customer and your operators. With this application, you no longer need the staff in your organization and operators can respond to your customers at any time and place.

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Features of the operator application from Team X transport software

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Access to information such as:

Great features of Team X operator program

Service registration

Support

In the operator application, the most important part is the service registration. By selecting this option, the operator enters the service registration page and can start registering the service by selecting the active option. On this page, there are options such as city, car class, phone, name, service type, origin address, destination address, which must be filled correctly to register the service. After registration, use this section to support all services. A driver can be used. Sometimes it happens that the driver may have a complaint from the customer or have a problem, or similar cases, in this case the operator can respond to the driver's calls by activating the driver's support section. It is sent to drivers who have registered in that area.

Determining the stations

In app navigation support features of limo service software

This possibility is built for large organizations. For example, an organization with a large number of operators does not have the ability to teach all operators how to define the range, and this task is difficult for them. In this situation, your organization can train a limited number of operators of all the defined stations. Other operators who may use the stations do not remember well and only mention the address to register the service, in this case the station code will be zero and will not be sent to the driver. will be sent After determining the station in this area, the service operator will send the registered drivers the range in that station.

Complaints

In this section, the operator can examine all the complaints registered through passenger support and record the results. By clicking on the complaints option, a page will be displayed for the operator, which includes the values "new" and "under review". In the new section, it shows the complaints that have been registered by the operators and shows the complaints that the operator has accepted to investigate. Each complaint shows the name of the passenger, the date of registration of the complaint, the cause of the complaint and the status of the complaint (travel information, call, conclusion). is showing

Financial

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The operator's finance is also to see the charging of the operator's own account. By performing more activities in this application, he can charge his account with more commission. In addition, if there is a change in the salary card information, it can be changed in this section.

Details of Team X online transport software operator program

Get to know some parts of the operator software and how they work in more detail

admin dashboard of limousine management software

Service registration

At the time of registering the service, the operator may not know a region or what regions a code includes. In this case, he can select the option... from the top bar of the page and click on the station guide. In this section, a page for you. It opens, which includes a section to search for the address or station code. By entering each one, complete information will be shown at the bottom of the same page. In this information, if you search for the station code, you will see the names of the streets that are located in that area, for example, Behesht Street, from Behesht 6 to 30 are located on the even side of the street and from Behesht 2 to 22 on the odd side of the street in the area of Station 2.

Sometimes it happens that 2 streets in the same city have the same name. When the operator asks the customer for an address and the customer mentions the name of such an item, the operator is informed about this by referring to the option of specific street items and for better service, Ask the customer about his destination, for example, the customer declares his destination Shahada, the operator should ask the customer if he means Shahada near the shrine or Shahada Targaba and register the service after obtaining the necessary information.

By choosing this option, the operator can access and listen to the recorded voice of the calls he accepted and answered. In addition, he can access the exact day and time of the answer and the phone number obtained by the call.

By choosing this option, a default sound will be played for the operator, with the theme of this sound, it will be played in case of successful connection with the VOIP server, which shows that the operator is connected and can register the service. :(You have successfully connected to the network)

In this section, the operator is able to support the customer's incoming calls in order to support them. Sometimes it happens that the customer needs support after registering the service. This process starts with the call again, when the operator chooses to register the service and clicks on Options and choosing the support option will face the support page, where the upper part of this page has a search box that the operator can search based on 1-phone number 2-customer name 3-customer address 4-registered service station code and After searching the list of services, their statuses will be shown to the operator. In addition to the status of all other information such as registration time, customer name, starting range, destination, destination range, mobile phone, stop time, car class, car type, service type and the description of the registered service are shown using this The support tasks become much easier for the operator.

The incoming calls of your organization can be divided into 2 categories. Registering an order and registering a job request. If a call is made for such a case, the operator can go to the job by entering the number and selecting the options, and by specifying the type of user in the job request (administrative - operator-driver-programmer) and record the job application description, as a result, it will be sent to the administrative application and management panel.

Complaint review procedures

In this part, as the name suggests, it shows the travel information to the operator, which includes: complaint title, travel date, origin, travel conversation and amount.

At this stage, the operator can contact the passenger or the driver to check the information, which can be done by clicking on the call option. The parties are sent with the theme "We called you, but you did not answer. Please wait for a call again."

In this section, the operator, with the information obtained about the complaint and travel, submits the complaint to judgment and enters the result in this section. If any of the parties are found guilty, the operator can lock them, or in the case of the driver fine him or even disable the driver

limousine dispatch management software web dashboard

Some training videos of Team X internet taxi operator software

Introduction of operator software

Travel registration in Team X transportation software

Introduction of complaints review department

Frequently asked questions about operator software

How does the driver pay the company's share of each service?

In order for the driver to be able to work in the Internet taxi and accept the service, he must charge his account with the company. For each service that goes, the company's commission is deducted from his charge.

Is it possible to manage the share of the company and consider a different amount for each city?

Yes, the administrator can determine all commission settings separately for each city in the management web application.

How is it possible to charge the driver's account?

The driver can recharge his account online in the application, and he can also deposit the amount and register the receipt in the driver's software. In the second case, the registered receipt must be approved by the admin of the management panel. In addition to these, it is also possible to top up the driver's account through the management panel.